At Yoza, every piece is carefully checked before it leaves us.
Because of the nature of our jewelry and for hygiene reasons, we do not offer returns, refunds or exchanges for change of mind, incorrect choice of size, or simply because you no longer want the item.
If your piece arrives with a manufacturing defect or an issue that occurred before delivery, please contact us as soon as possible after receiving your order and send us clear photos of the piece.
We will review the issue and, if the item is confirmed to have a manufacturing defect, we will work with you on an appropriate solution.
Please note that normal wear and tear, damage caused by improper use, exposure to water, perfume, lotions, sweat or failure to follow our care instructions are not considered manufacturing defects.
If you believe there is an issue with your order, please contact us before taking any action with the piece.
We're always happy to help. ♡